FAQ

I am a McDelivery user. How can I log in without a password?

Your account information has been sent to the e-mail address you provided earlier. If you do not receive it, please click [Forget Password] on the login page, and your login password will be sent to your email box. Please keep it safe.

How do I apply for a McDelivery account?

Please click "I'm a new customer" on registration page, fill in your address for delivery and personal information, and agree to the Term of Use. Activate your account and complete the registration successfully.

How do I add a new address to my account?

You may add a new address to "My Address Book" under "My Account," or press "Add Address" when processing the web ordering.

How to change my McDelivery address

You may change your McDelivery address under "Change/Remove/Add New Address." You may provide at most five addresses under your account. If you need to add more addresses, you have to remove current one(s).

Can I change the e-mail address under my account?

Sorry, we do not provide the service currently. Please apply for a new account by using a new e-mail address to begin the web-ordering.

Can I contact McDonald's Customer Service to change my e-mail address?

To protect personal information, the McDonald's Customer Service cannot access to your account information.

How to reset my "Password"?

Click on "Forgot Password?" on the registration page, and type in the e-mail address you registered, we will send the related instructions to you via e-mail.

What if I forget/cannot log in the e-mail address registered in the McDelivery web site?

You need to register a new membership account by using a new e-mail address (different from the old one) to proceed the web ordering.

How to place an order?

Press "Order" in the main page and the predicted delivery time will pop out. Add the product items in the menu to "My Shopping List." Please log in your account before the ordering begins. When you complete your ordering, please click "Order Confirmation" in your shopping list.

How to pre-order a meal?

Press "Pre-order Meal" in the main page and choose the designated delivery time and address. Please make an order at least two hours before the predicted delivery time. Choose the items you want to purchase from the menu and press "Order Confirmation" when you finish your ordering. Please log in your account before beginning the ordering.

Do you have minimum charge for any McDelivery order? Do you provide the same promotional products as those sold at the McDonald's restaurants?

We don't have minimum charge but we charge a delivery fee of NT$35 for each order. Delivery service is not available for Value Lunch and Value Dinner.

Do you have delivery surcharge?

Yes, a delivery surcharge of NT$35 will be levied on any order.

How to purchase additional sauce?

There is a roll-down option next to each sauce item for you to choose the quantity you want (we have a maximum purchase quantity limit on each type of sauce). Please note that when you purchase a certain amount of McNuggets, we will provide a fixed quantity of free McNugget sauce based on the units of your order.

How to change/remove the ordered items from my shopping list?

Please click on in your shopping chart to edit ordered item amount. If you want to remove ordered items, please click on to remove items.

How to make the payment? Can I use credit card?

If you place the order on the McDelivery web site, you can make the payment by cash or McDonald's coupons. We do not accept credit cards.

How to track my order?

Press "Order Tracking" in the main page and type in your order number (you can see your order number in the order confirmation sent to your e-mail address by the system when you make the payment.)

How to change my account information?

Type in your "Username (E-mail Address)" and "Password", choose "Membership" in the main page, and you can change your account information under the option.

Can I order meals for 50 persons on the McDelivery web site?

Any order with an amount exceeding NT$3,000 is a big order and cannot be processed through web ordering. Please make an order via the telephone ordering service by calling (02)40-666-888.

Can I pre-order a meal for two on the McDelivery web site?

We accept online pre-ordering. However, our service is only available during breakfast and regular delivery hours. Please make the pre-ordering at least two hours to seven days before the delivery time.

Is there any required delivery time for the McDelivery service?

The delivery time may vary from the meal preparation time for each order with an amount exceeding NT$1,000.The actual delivery time may be adjusted due to bad weather or uncontrollable conditions based on the processing of the restaurant in your area.The delivery service may be interrupted or delayed due to bad weather or uncontrollable conditions.

If I am in a remote area, Can I use the McDelivery service?

To ensure the product quality, the delivery service is limited to selected areas. If your location is not within the selected area, we will be unable to provide the service to you. Please visit the restaurant near your location.

If I purchase McChrispy Chicken, can I choose the parts?

We reserve the right to choose the parts of McChrispy Chicken. McDelivery Menu and the contents, price, package, service hours of the promotional products should be decided by the restaurant providing the delivery service.

Why the McDonald's restaurant near my house does not provide the nighttime delivery service?

According to the restaurants' open hours, some restaurants cannot provide 24hr delivery service. Any questions about the McDelivery web ordering, please call (02)40-666-888 for inquiries. If you have any other questions, please call Customer Service at 0800-211-321.

Can I order ice cream corns?

McDelivery is not available to ice cream corns.

What products can I order at 10 a.m.?

10:15-10:30 a.m. is a transition period. Please call the McDelivery hotline or visit the McDelivery web site for the details of the products provided.

Still need help?
Please contact our McDelivery Call Centre at 02-40666888.

How does McDelivery™ Work?